The BPO Professionals

Bridging The Gap Between & Skilled Talent.

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OUR SERVICES

The BPO Professionals provide back end services to a variety of clients. By combining the proven experience of our professionals with modern technology and relationship based models, we are able to provide our clients with low cost solutions and improve enterprise productivity. We use connected thinking to address your challenges in ways that safeguard your vision. In short – we become a part of your team.

WHAT IS A BPO

(BUSINESS PROCESS OUTSOURCING) FIRM?

Outsourcing is the business practice of hiring a party outside a company to perform services and create goods that traditionally were performed in-house by the company’s own employees and staff. When a company uses outsourcing, it enlists the help of outside organizations not affiliated with the company to complete certain tasks. A BPO firm is a business process outsourcing firm and this is a third party organization that provides outsourcing services related to business operational processes that are critical to the running of a business for example accounting, administrative or human resource functions

WHY CHOOSE US?

‘Creative, committed , connected’

The BPO Professionals dominate the outsourcing industry due to the value we bring to our clients. Our BPO solutions are a combination of automation, analytics and talent that form a catalyst for meeting the needs of our clients. Zimbabwe is a competitive outsourcing destination which enables our clients to realize cost savings whilst maintaining quality and improving efficiencies. Zimbabwe’s outsourcing industry is evolving and working with us provides you the opportunity to contribute to the development of the social fabric of the country. Zimbabwe has an unemployment rate of around 80% and working with us enables you to create employment opportunities in the country. At The BPO Professionals we do not use a one size fits all approach but we’ll support your business at a pace that suits you whether that be now or in the future!
  • Qualified professional talent pool that is attractive globally and available for overseas back office work 
  • Fluent in English attributable to the country’s historical status (British Colony).
  • Staff focused on achieving business outcomes, taking responsibility and accountability for their tasks
  • We work at anytime that best fits you.
  • 24/7 business continuity support with real time responses 
  • The BPO Professionals can work with you to transition your business model from  traditional working hours to provide a 24 hours a day, 7 days a week service. 
  • Enjoy cost savings to your business whilst sustaining quality, realising efficiency and increasing customer satisfaction.
  • Increase profitability by reducing your wage bill by an average of 50%.
  • Improve processes efficiency and remove manual interventions to free up time and resources to enable you to focus on core functions of your business

 

  • Anytime, anywhere access to Real-Time reporting and progress on assigned activities. 
  • Instant communication with your outsourced team member 
  • Build an audit trail and stay audit ready
  • Lifetime access to data generated and analytics to generate new ideas
  • We work together with our clients to ensure we find the most perfect fit to join your team.
  • Each recruitment is customised to fit your needs. We don’t just give you a skilled resource, but we give you someone who fits into your organisational culture too!
  • We bring creative solutions to your business by taking the time to understand your business context.
  • We give 5% of our profits to the development of primary schools in Zimbabwe